Refund policy

RETURN & REFUND POLICY

At Beyond the Bow Gifts, we take great pride in the quality and presentation of every gift we create. If there is an issue with your order, we are here to help.

RETURNS

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, items must be unused, unopened, in their original condition, and in the original packaging. Proof of purchase or order confirmation is required.

To initiate a return request, please contact us at:

customerservice@beyondthebowgifts.com

Approved returns should be sent to:

Beyond the Bow Gifts
42210 Zevo Drive
Temecula, CA 92590
United States

Please note that returns sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the return is due to a damaged item, defective product, or shipping error caused by Beyond the Bow Gifts.

DAMAGED OR INCORRECT ITEMS

Please inspect your order upon delivery and contact us immediately if your item is damaged, defective, or if you received the wrong item.

To help us resolve the issue quickly, we may request:

  • photos of the product and packaging

  • shipping label information

  • order confirmation details

We will evaluate the issue and work promptly to make it right.

NON-RETURNABLE ITEMS

Due to the nature of our products, certain items are non-returnable, including:

  • Perishable food products

  • Customized or personalized gifts

  • Special order items

  • Gift cards

  • Sale or clearance items

If you have questions about a specific product, please contact us before placing your order.

SUBSTITUTIONS

Some gift baskets and curated gifts may include occasional substitutions due to seasonal availability or inventory changes. When substitutions are necessary, items of equal or greater value will be used while maintaining the overall style, quality, and presentation of the gift.

EXCHANGES

We do not offer direct exchanges at this time.

If you would like a different item, we recommend placing a new order once your approved return has been processed.

REFUNDS

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved, refunds will be issued to your original payment method within approximately 10 business days. Please note that additional processing time may be required by your financial institution or credit card provider.

If more than 15 business days have passed since your refund was approved, please contact us at:

customerservice@beyondthebowgifts.com